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Scope of Complaint

Scope of misconduct that can be complained.

Required Complaint Information

The required complaint information includes the full details of the complainant, details of the enforcement officer and details of the complaint.

Complaint Channel

Complaints can be channeled to EAIC through:

  • WhatsApp Mobile Number : 019-355 5215;
  • Sistem Penyelesaian Aduan dan Pengendalian Siasatan (SPAPS) di Portal EAIC; 
  • e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.; or
  • come by at/visit the EAIC Complaint Counter and Customer Service Centre at Ground Floor, Menara Usahawan, No.18, Persiaran Perdana, Presint 2, 62652 Putrajaya.
For any further enquiries, please contact 03-88805650.
  • Pegawai Imigresen terbabit 'pasport terbang', syor tindakan tatatertib - EAIC

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    PUTRAJAYA: Suruhanjaya Integriti Agensi Penguatkuasaan (EAIC) mengesahkan berlaku salah laku membabitkan seorang pegawai imigresen dalam aktiviti 'pasport terbang' di Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA) Terminal 1 pada 2 Jun tahun lalu.

    EAIC dalam kenyataan hari ini memaklumkan siasatan mendapati pegawai berkenaan telah memasukkan butiran maklumat seorang penumpang yang masuk ke Malaysia, termasuk maklumat pasport, ke dalam sistem MyIMMs tanpa kehadiran fizikal penumpang tersebut di kaunter pemeriksaan semasa urusan dijalankan.

    Menurut EAIC, tindakan pegawai itu didapati tidak mematuhi garis panduan yang ditetapkan dalam Sistem Pengurusan Kualiti Jabatan Imigresen Malaysia (JIM) serta melanggar garis panduan PK(0)IM.H.03-02 yang dikeluarkan oleh Ketua Pengarah Imigresen.

    "Tindakan berkenaan merupakan suatu salah laku di bawah perenggan 24(1)(f) Akta 700," menurut kenyataan itu.

    Sehubungan itu, EAIC telah merujuk pegawai terbabit kepada Pihak Berkuasa Tatatertib JIM dengan syor supaya tindakan diambil terhadapnya atas kesalahan tatatertib di bawah perenggan 4(2)(f) Peraturan-Peraturan Pegawai Awam (Kelakuan dan Tatatertib) 1993 kerana berkelakuan tidak jujur dan tidak amanah.

    EAIC turut mengesyorkan tindakan di bawah perenggan 4(2)(g) peraturan sama, iaitu berkelakuan tidak bertanggungjawab.

    'Pasport terbang' merujuk kepada situasi apabila pasport warga asing diluluskan atau dilepasi oleh pegawai imigresen tanpa kehadiran pemilik pasport di pusat pemeriksaan imigresen. – BERNAMA

    SUMBER: Berita Harian

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  • Cabinet memo draft on custodial deaths sent to PM's Dept last Dec: EAIC

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    A draft cabinet memorandum outlining recommendations from the Enforcement Agency Integrity Commission’s (EAIC) committee on custodial deaths, along with proposed preventive measures, was submitted to the Prime Minister’s Department in December last year.

    The document was submitted by a special task force set up to implement the committee’s recommendations, following a detailed review of the proposals in the EAIC Study Committee Report.

     

    SUMBER : Malaysiakini

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  • EAIC: Draft Cabinet memorandum on custodial deaths submitted to PM’s Dept last December

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    PUTRAJAYA, Jan 14 — A draft Cabinet Memorandum outlining recommendations from the Enforcement Agency Integrity Commission’s (EAIC) committee on custodial deaths, along with proposed preventive measures, was submitted to the Prime Minister’s Department in December last year.

    The document was submitted by a special task force set up to implement the committee’s recommendations, following a detailed review of the proposals in the EAIC Study Committee Report.

    That report was first presented to Prime Minister Datuk Seri Anwar Ibrahim during a meeting of the Cabinet Special Committee on National Governance (JKKTN) on May 7, 2024, which then resolved to establish the task force.

    In a statement today, the EAIC highlighted key aspects of the memorandum, noting that its 19 members, drawn from 13 ministries, departments and agencies, including the EAIC, submitted comprehensive feedback and expressed broad agreement with the report’s recommendations.

     

    It also seeks Cabinet approval to implement 13 preventive measures designed for all enforcement bodies involved in detainee management, particularly the Immigration Department and the Royal Malaysia Police,” the EAIC said.

    The Commission noted that recommendations will have financial and legal implications, requiring separate evaluation and refinement before practical implementation.

    “The Study Committee’s report is also expected to assist the government in enhancing existing policies and developing stronger new ones.

    “This will be achieved by identifying systemic shortcomings that lead to custodial deaths and by improving inter-agency cooperation in protecting human rights,” the Commission clarified.

    The submission of the draft Cabinet Memorandum, it added, demonstrates the sustained commitment of the EAIC and all relevant agencies to improve detention centre governance across Malaysia and to prevent custodial deaths. — Bernama   

    SUMBER : Malay Mail

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Enforcement Agency Integrity Commission
Level 5, Menara Block
Menara Usahawan
No. 18 Persiaran Perdana, Precint 2
62652 Putrajaya, Malaysia

am GENERAL LINE+603-8880 5650

fax FAX+603-8880 5646

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